Family Advocate: First Step - Warren Village

Family Advocate - First Step

FT

Denver, CO, US

Requisition ID: 1021

Click HERE to learn more & apply!

Salary Range: $54,610.00 To $66,460.00 Annually

(Conversational and written proficiency Spanish required)

The primary role of the Family Advocate is to provide essential resident coaching services for families residing in one of Warren Village’s campuses. Coaching services include conducting biopsychosocial assessments, goal planning, resource and referral, problem solving, de-escalation, and mediation.

Warren Village First Step offers a transitional housing program for low-income, 18–24-year-old single-mothers and their children. The program is an opportunity for families to experience independent living in a supportive community setting while working towards educational, economic, and personal self-sufficiency. The Family Advocate is responsible for guiding, inspiring and supporting residents of First Step in a positive peer culture through individual Mobility Mentoring®, group life skills programming, and supporting education and employment success and other support services as needed to accomplish financial stability.

Warren Village recognizes that our backgrounds are broad, and our talents are many, from different lived experiences. We value and leverage our differences to encompass and reflect the communities we serve. We align our policies, practices and resources so that people of all races, cultures, identities and socioeconomic status may feel valued and respected.

Essential Functions and Responsibilities:

• Implements Warren Village mission through coaching activities with program participants at one of Warren Village’s campuses, monitors and documents progress on individualized plans.
• Utilizing a Mobility Mentoring approach, conducts detailed Bridge to Self-Sufficiency assessments to identify each family’s strengths, needs and establish individual mobility goals related to upward economic mobility, including housing, budgeting, career and education, childcare, health care and more.
• With a focus on equity and inclusion, work directly and collaboratively with residents to build and nurture an empowered community, and increase participation in resident programming and Positive Peer Culture (PPC) weekly house meetings.
• Organizes enrichment classes and event programming for adults and corresponding childcare services.
• Establish and maintain a positive professional relationship and strong communication with referral partners, collaborative marketing, resident recruitment, and client staffing.
• Promote meaningful interpersonal communication with program youth and their families to develop trust.
• Maintains a strong sense of emotional intelligence, reliability and flexibility to navigate complex issues at any given time without judgement.
• Communicates effectively to a wide array of audiences from participants to external stakeholders.
• Completes timely and accurate service documentation; maintains data management records and assists with program reporting tracking elements.
• Assists participants through problem solving, direct support, intervention, de-escalation and mediation as necessary.
• Assist with applicant admission process, including, but not limited to conducting tours, participating in intake meetings, active client outreach and recruitment.
• Schedule follow-up meetings with referral partners to discuss residents' successes and challenges.
• Utilizes a trauma-sensitive, coaching and 2Gen orientation in work with participants.
• Exhibits resourcefulness and ensures proper referrals are made in collaboration with internal and external resources.
• Support emergency responses by being on call after hours in handling any issues that may arise while the office is closed. This includes, but is not limited to, responding to resident emergency safety concerns and maintenance issues. This position shares the on-call shifts equally with Program Manager to include two weekends per month and weekday coverage as scheduled.
• Assist with intern supervision

Other duties as assigned.

Competencies:

• Commitment to the mission, goals and values of Warren Village.
• Accountability: Demonstrates clear decision-making and problem-solving, commitment to addressing conflicts and errors promptly, successful task prioritization, and ability to meet deadlines with professionalism.
• Collaboration: Builds trust and strong relationships, works effectively with others, and supports collective growth and well-being.
• Empowerment: Embraces continuous learning, adapts strategies, and remains open to innovative ideas and changes, modeling flexibility to meet business needs.
• Excellence: Exhibits strong management, organizational, and leadership skills, communicates effectively, and understands best practices for department.
• Inclusion: Implements inclusive practices to meet the instructional, behavioral, developmental, medical and mental health needs of children and adults.
• Integrity: Acts with honesty, transparency, and initiative.
• Proficiency in Microsoft Office applications including Excel, PowerPoint and Word.
• Ability to work regular evenings and weekend hours.
• Tolerance for stressful situations and ability to handle emotionally charged situations with firm kindness.
• Basic understanding of coaching, motivational interviewing, mentoring practices and trauma-informed practices.
• Basic knowledge of case management principles and community resources

Minimum Qualifications:

• Fluent in both English and Spanish languages, proficiently communicating verbally and in writing.
• Associate’s degree (AA) from two-year college or technical school, in Social Work, Human Services or Education or a related field. 4 years of experience may be substituted for education.
• Minimum of one year of paid employment experience in case management, direct homeless services or working with low-income families; including working with youth and young adults.
• Paid experience working in a nonprofit agency.

Preferred education and/or experience:

• Bachelor’s (BA) degree or Master’s (MA) degree in Social Work, Human Services, Education, or related field. 8 years of experience may be substituted for education.
• Experience working with adults in higher education systems or workforce development.
• If driving is required, employee must have a valid driver’s license and the ability to drive Warren Village vehicles.

Work Environment:

Work Schedule is Monday through Thursday, 12pm-9pm & Fridays 9am-12pm.

Located in an active community and residential setting, the working environment is typically that of an office using a personal computer, telephone, and other equipment.

Physical Demands:

Occasionally lifts and/or moves up to 25 lbs. Primarily a stationary position. The person in this position needs to occasionally move about inside the office/facility to access file cabinets, storage spaces, access units and building spaces by utilizing stairs, office machinery, etc. Constantly operates a computer and other productivity machinery, such as a calculator, copy machine and computer printer. Must be able to exchange accurate information in these situations.

Salary & Benefits: Salary Range: $54,610 -$66,460 DOE and Licensure

Attractive benefits package, including generous paid time off (sick/vacation days) and 12 holidays. One-week closure in both winter and summer (paid outside of PTO). Matching employer 403(b) plan. Comprehensive and affordable medical, dental and vision plans for employee and dependents. Virtual telemedicine program. Voluntary supplemental Short-Term Disability and other similar benefits. Plus, company paid life and long-term disability insurance and Employee Assistance Program. FSA and HSA accounts. Professional development and tuition reimbursement opportunities. Discounted Early Learning Childcare services available.